Are you a strategic leader who lives and breathes data, customer value, and commercial growth? Do you enjoy turning complex insights into actionable lifecycle programs? Then you might be our next "Magenta" leader!
In T-Mobile CZ, we are on a mission to transform how we care for our B2B customers. As the Head of CVM & Lifecycle, you will take the steering wheel of our retention and revenue growth agenda. You won’t just be managing a function; you’ll be shaping the future of how businesses stay connected and grow with us.
What will be your mission?
You will own the end-to-end B2B CVM strategy across Mobile, Fixed, and ICT. Your goal? Reduce churn, maximize value, and drive performance.
- Lead and Inspire: You’ll lead a high-performing team of 7 experts (Specialists and a Data Scientist). Your job is to set the direction and help them grow.
- Strategy into Action: You define and execute lifecycle interventions that keep our customers happy and loyal.
- Data-Driven Performance: In close collaboration with our AI and Business Performance teams, you’ll build advanced targeting capabilities.
- Collaboration is Key: You’ll be the bridge between segment teams, proposition experts, and sales channels to ensure a seamless customer journey.
- Report & Optimize: You’ll keep our senior leadership in the loop on performance and never stop looking for ways to optimize our results.
What do we expect from you?
- CVM Expertise: A strong background in CVM, lifecycle management, or retention marketing (ideally from Telco or a subscription-based B2B world).
- Leadership Power: Experience in leading teams and setting a clear strategic vision.
- Analytical Mindset: You are comfortable with data and can easily translate it into smart commercial decisions.
- Tech-Savvy: Hands-on experience with CRM platforms and campaign management tools.
- Commercial Drive: You understand the economics of customer value and always keep your eye on the prize.
- Stakeholder Management: You can navigate complex environments and build strong relationships across the company.
What’s in it for you?
- Impact: A key leadership role in a major commercial transformation.
- Ownership: Real decision-making authority over your function.
- The "Magenta" Culture: A collaborative, high-performing environment where we support each other.
- Growth: Opportunity to shape the future of B2B at a leading telco operator.
We offer our people the best
- Smartphone: Choose your phone and get a compensation of up to 23,100 CZK every 3 years.
- Employee tariff: Use unlimited data, call and text for lower prices for private and business purposes.
- Yearly bonus: You can get a bonus of up to 15% of your annual fixed salary each year depending on the company’s success.
- T-Mobile discounts: Enjoy the 75% discount on 8 T-Mobile services for your family and friends.
- Partner discounts: Enjoy lower prices of products and services with our partners.
- Flexible hours: Adapt your work to your needs thanks to the home-office option (according to the agreement with the manager).
- Shares program Shares2You: Become a shareholder of the Deutsche Telekom Group and take advantage of the associated benefits.
- Rest and recreation: Relax with 6 weeks of holidays and 1 free day for charity activities.
- MultiSport: Sport and relax with your loved ones thanks to the discounted MultiSport card.
- uLékaře.cz: Take care of your health with free online prevention and appointments with medical specialists for you and your whole family.
- Healthcare: Take care of your wellbeing with high-quality care for a discounted price with our contractual facility.
- Education and development: Broaden your horizons with our internal T-Univerzity offering a wide range of courses.
- Cafeteria: Choose from a wide range of benefits worth up to 15,000 CZK per year - sports and cultural services, health and beauty, transport allowances, holidays or language courses.
- Day for a good deed: You can devote one working day a year to volunteering in non-profit organizations and thus contribute to social responsibility together with us.
- Psychological consultations: Are you having troubles in your private or professional life? Share your burden anonymously via phone or online.
- Meal contribution: Enjoy a delicious meal with a work-day allowance of 123.90 CZK.
- Sabbatical: Sometimes we all need to switch off. That’s why, after working for 2 years and upon agreement with your manager, you can take 1 month off to do whatever you need.
- Pension allowance: Get ready for your retirement with a pension allowance after 12 months with us.
Everyone is welcome to join us
Our employees feel that they have equal employment and career development opportunities with us, regardless of age, gender and gender identity, sexual orientation, physical and mental ability, nationality, social and ethnic origin, political views, religion and world view. This makes us very happy. We are committed to continuous improvement and to creating a safe working environment for all.
What awaits you
- Has the job offer captured your interest? Fill in the application form and let us know about yourself.
- We will assess the information you send us and will get back to you under any circumstances.
- We will contact the chosen applicants and specify the details.
- A job interview is a two-way opportunity to get to know each other better.
- We will inform you about the result of the interview as soon as possible. Successful candidates will receive a job offer.
