About the role:

As our Group Operations Director, you will lead the entire Operations division across the region and drive the strategy, performance, and transformation of one of the most business-critical parts of Heureka Group.

You will oversee key teams - Content, Inspirational Content, and Customer Success across CZ/SK/HU/RO/BG and you will also act as the Content Gang Leader, steering a cross-functional, project-based group responsible for delivering world-class product catalogue quality for all Heureka markets.

Your role combines strategic leadership, international operations management, financial responsibility, and cross-functional alignment with Product, Tech, Data, Sales, and our top management team.
This is a high-impact executive role with visibility across the entire Group.

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Key responsibilities:

Lead and scale Operations across multiple markets

  • Oversee Content teams and Inspirational Content teams.
  • Lead Customer Success teams and elevate B2B relationships toward higher business impact.
  • Ensure operational excellence with a strong focus on scalability, performance, efficiency, and service quality.

Own and drive the Content Gang strategy

  • Define and execute the group-wide Product Catalogue strategic direction.
  • Lead a cross-functional “Content Gang” (Product, Development, Data, BI, Sales).
  • Own the whole Content P&L.

Accelerate innovation through AI & automation

  • Identify and implement opportunities to automate and streamline operations using GenAI and ML.
  • Collaborate closely with Product & Tech leadership to embed AI into the content and catalogue processes.

Lead, mentor, and empower a large regional team

  • Manage 5 direct reports and ~150 team members across multiple offices.
  • Provide clarity on priorities, support development, challenge allocations, and ensure teams operate effectively.
  • Build a culture of accountability, collaboration, and continuous improvement.

Ensure business performance & financial responsibility

  • Act as full owner of the Operations budget.
  • Plan and manage costs, optimize resource allocation, and make financially sound decisions across the division.

Drive cross-functional collaboration

  • Work closely with CPO, CTO, CFO, and other Group executives.
  • Resolve strategic and operational blockers, align teams on priorities, and support group-wide initiatives.

What are we expecting from you:

  • Proven experience in a senior operations leadership role (e-commerce industry as an advantage but not a necessity).
  • Experience in people leadership with the track record of managing a big team.
  • Attention to detail and analytical skills.
  • Passion about new technologies and their implementation into operations processes.
  • Financial acumen and experience managing budgets.
  • Excellent cross-functional collaboration and communication skills.
  • Customer-centric approach and global perspective.
  • Experience in managing international teams and working in an international environment.
  • Willingness to travel regularly to Liberec and ideally several times per quarter to Budapest.
  • Proficiency in English (C1 level).

What’s in it for you?

  • You will be a member of the HeurekaGroup’s top management and reporting directly to our CEO David Chmelař.
  • Truly international exposure managing Operations across multiple offices and countries.
  • Resources to implement top notch technology into our operations processes, leveraging our 150 large tech team.
  • The opportunity to implement your own ideas.
  • Beautiful offices in Prague-Karlín with dedicated parking space.
  • Personal development and generous learning & development budget.
  • Yearly financial bonus and other great benefits.
  • The role includes entitlement to a company car.
  • And there's much more waiting for you here, you'll see for yourself.

Who we are:

Heureka Group is the largest price comparison and shopping advice platform in Central and Eastern Europe, active in 9 markets and reaching over 20 million users every month. We bring together the best of technology, data, and customer understanding to help millions of people make good shopping decisions.

Heureka Group a.s.