Protecting one billion people from cyber threats? If you find this proposition more exciting than scary, come on board and grow with us.
Whalebone is a global company working on user-centric cybersecurity products for telcos, ISPs, enterprises, public institutions, and governments that provide millions of everyday internet users unyielding protection from malware, phishing schemes, ransomware, and other malicious digital attacks without the need for them to download anything. Whalebone is headquartered in Brno, Czech Republic.
At this point, Whalebone has 400+ customers in telecommunications and corporate sectors (A1, O2 Telefonica, Tele2, Panasonic, Bauhaus, and many others) around the globe. With over 130 team members of multiple nationalities, Whalebone ranked 22nd in Deloitte’s list of fastest-growing companies in Central Europe.
We’re now looking for an L1 Support Specialist to provide first-line technical and operational support to our customers and internal teams. From assisting clients during Proof-of-Concept phases and resolving daily support requests, to escalating complex cases and improving documentation, this role is essential to ensuring smooth customer experience and efficient project delivery.
If you enjoy combining technical problem-solving with customer interaction, don’t hesitate to join us.
Responsibilities
- Provide first-line support for customer inquiries through email, chat, and ticketing systems.
- Assist customers during Proof-of-Concept projects by answering technical and procedural questions.
- Perform routine monitoring, reporting, and verification tasks.
- Track and update customer requests, ensuring clear communication and timely resolution.
- Support preparation of demo and test environments under guidance of senior colleagues.
- Collaborate with Technical Consultants on customer implementation and troubleshooting.
- Escalate blockers, recurring issues, or urgent customer requests to senior consultants or engineering teams.
- Document issues, solutions, and best practices to improve both customer-facing knowledge base and internal processes.
Requirements
- Experience in technical customer support.
- Basic Linux system administration skills.
- Understanding of networking fundamentals and Internet protocols (DNS, TCP/IP, HTTP).
- Familiarity with monitoring and ticketing tools.
- Good verbal and written communication in Czech and English.
- Service-oriented mindset, strong organizational skills, and willingness to learn.
Nice to Have
- Familiarity with DNS protocols and services.
- General knowledge of cybersecurity principles.
- Experience with virtualization or container environments.
- Exposure to presales or POC activities.
Why to work with us?
- Meaningful job - protecting everyday people against malware and hackers all around the globe.
- Rewarding financial package, including the possibility to choose ESOP as a benefit and a motivating flexible part of the remuneration reflecting long term results.
- Flexible working hours and possibility of HO
- Equipment of choice - use the budget and chose what is best for you
- Terrace - beautiful view and available for private parties
- Regular events & teambuildings - grill, enjoy pub quiz or have a breakfast with us
- You will be supported to learn, grow and gain new experiences with us!
- Your opinion will matter to us - discuss your ideas and feedback directly with the CEO or CTO if you feel like they should hear them.
Position details
- Team: Tech Consulting
- Work setup: On-site/Hybrid
- Location: Brno
- Job type: Full-Time Employment
