About us
CDN77 is a content delivery network. We cache static content for websites and applications in 150 cities on five continents. At peak, we handle 70 Tbps of data, which is the equivalent of 5% of the global internet.
Who uses our services? Udemy, ESL Gaming, European Space Agency, Factorio, just to name a few.
We are firm believers that the best investor is a happy customer. And to make every customer truly happy at our current growth rate, we need you.
Who are we looking for?
We’re not chasing certifications or years of experience. We’re after curious minds, fast learners, and natural problem-solvers. You don’t need deep technical experience – but you'll have to understand how the internet works.
- Based in Prague and excited about working in-person.
- Fluent in written and spoken English and ready to use it every day. Czech is a bonus, not a must.
- Customer-focused with a mindset that puts client satisfaction first.
- Comfortable communicating with customers via live chat, email, and other platforms, no phones.
- A quick learner who can pick up technical concepts and tools effectively.
- A naturally curious problem-solver - you don't just answer questions, you dig in and find out why something isn't working.
- Interested in how things work - especially the Internet, CDN, networking, and video streaming.
- Open to shift-based work - morning, evening, weekends, and holidays.
- A desire to continuously learn and grow in the world of IT - whether your future is in Tech Support, Software Engineer, Linux Admin, or Networking - we'll support your journey.
What will your day look like?
- The first few weeks? Learn, shadow, explore (9-5 style). Once you're up to speed, you'll jump into real operations with rotating shifts and full team support.
- Troubleshoot real incidents using tools like CLI, Kibana, Grafana, and much more.
- Work closely with both technical and business teams to turn client needs into real solutions and make sure they walk away satisfied.
- Tinker with new processes, new features, and continuous service improvement.
What can we offer you?
- Fair financial compensation based on previous experience, performance, and expectations
- Free food every workday (breakfast, lunch/dinner, fresh fruits, snacks, nice lemonades, coffee, etc.)
- Flexible working hours – it's not a problem to schedule your shifts around your plans or occasionally work remotely
- Potential for upward growth within the company
- Great working environment in our Vinohrady villas (and pet-friendly)
- Equipment according to your own requirements (laptop, monitors, headphones, etc.)
- Spinalis chairs and adjustable standing desks
- Company barber
Our selection process?
From start to finish, your contact will be Travis and Jan, your future team leaders (no HR). You'll get a few basic questions to check the fit and then we'll meet personally in our villa in Vinohrady. If there is mutual satisfaction, you'll receive a task to finish at home and we'll meet once again to discuss the task. If all is still good, then finally, you'll meet our CEO Zdeněk.
What can you expect after accepting our offer?
- First, your team leaders will introduce you to your team and show you around the firm, so you gain a good overview of our team, product, company structure, and business model.
- Your first weeks? Study, study, study! You’ll work closely with your team, which you will shadow and learn from.
- Entering into your second month, you’ll slowly start taking over client tickets and communication on chat. Rest assured that the team will help you, and lend a hand whenever you're in doubt.
- We actively encourage personal and professional growth and, if it suits you, would love to see you move into higher, tech-heavy roles with us in the future. To give you an idea – some of our support staff have moved into roles such as a Technical Solution Architect, Linux Admin, Software Engineer, Network Engineer, or CEPH Engineer.
