If you are drawn to working in a multicultural environment where English is used daily, and have a passion for effective communication and meticulous complaints handling, then we have an exciting opportunity for you. We are seeking a new member to join our team as a Complaints Manager, working closely with our UK clients and partners.

What will be your role?

  • Provide excellent vendor communication while mitigating the impact of complaints and other compliance risk on our business
  • Take ownership of complaints handling process and policy within the company
  • Be a contact person for the UK’s Financial Ombudsman Service as well as for Fortegra’s partners in handling complaints
  • Investigate and assess escalated complaints and provide in-depth analysis of complaint root cause
  • Regularly monitor complaints reports from Fortegra’s partners and provide feedback to them where necessary

Why should you work for us?

  • We have a friendly environment here and we like to get together after work for good food and drink or even to play sports together.
  • We place immense importance on education and personal growth, which is why we provide on-site access to an educational coach, a comprehensive professional development plan, and a wide array of educational courses.

We take care of our employees; we provide them with benefits like:

  • 6 weeks' holiday and 2 personal days
  • Multisport card
  • Cafeteria system or contribution to pension insurance
  • A healthy breakfast every Wednesday, or a FreshPoint fridge with an employee 30% discount on products
  • Company events and much more...

You might be a perfect fit, if you:

  • You have at least 2 years of experience in working with insurance companies or in the industry, especially from the claims handling point of view, and are familiar with the UK FCA complaints process.
  • You are fluent in English and possess excellent written and verbal communication skills.
  • You behave objectively in the execution of responsibilities, treating customers fairly, and take initiative with a positive attitude towards work, including "rolling up sleeves" where necessary.
  • You have strong Excel skills.

    Has this position caught your attention? If yes, then don't hesitate to send us your resume along with a cover letter. We will be delighted to get back to you and schedule an online interview where we will have the opportunity to get to know each other better.