If you are attracted to working in a multicultural environment where English is spoken on a daily basis, and have experience with leading a small team, if you like administration as well as communication with clietns and providing customer service, then we have an exciting opportunity for you. We are seeking for a new coordinator of our customer service team dealing with clients from the UK.

What will be your role?

  • Coordinating Administrative team in accordance with SLA and KPIs and ensuring balanced distribution of tasks
  • Liasing with repairers to finalise customer repairs
  • Uploading claims related information into database
  • Contacting clients in order to finalise and close open claims
  • Investigation of all old open claims and appropriate action taken to close them
  • Answering telephones and taking messages when claims adjusters are not available

Why should you work for us?

  • We have a friendly environment here and we like to get together after work for good food and drink or even to play sports together.
  • We place immense importance on education and personal growth, which is why we provide on-site access to an educational coach, a comprehensive professional development plan, and a wide array of educational courses.

We take care of our employees; we provide them with benefits like:

  • 6 weeks' holiday and 2 personal days
  • Multisport card
  • Cafeteria system or contribution to pension insurance
  • A healthy breakfast every Wednesday, or a FreshPoint fridge with an employee 30% discount on products
  • Company events and much more...

You might be a perfect fit, if you:

  • Have experience with coordination of small teams
  • Are fluent English
  • Speak any other language - it is a great advantage
  • Have good communication skills
  • Have investigative and organization skills
  • Are able to use MS Office
  • Knowledge of claims administration is advantage

    Has this position caught your attention? If yes, then don't hesitate to send us your resume along with a cover letter. We will be delighted to get back to you and schedule an online interview where we will have the opportunity to get to know each other better.


DEFEND INSURANCE HOLDING s.r.o.