Day in the Life:
- Lead IT department initiatives, timelines, budgets, and development.
- Manage and develop members of the IT team.
- Analyze IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
- Develop, implement, and evaluate IT projects in line with organizational objectives.
- Evaluate and create new solutions for hardware and software.
- Primary point of contact to support internal company, franchise partners, and guest information systems needs.
- Assist team with troubleshooting, resolving, and documenting a range of technical issues and resolutions related to hardware, software, etc.
- Develop and maintain relationships with third party vendors and external system providers.
- Work directly with corporate and franchise operators and stakeholders to train and support new systems and processes.
Other related duties as assigned.
What You Bring to the Table:
- Bachelor’s degree in Computer Science, Information Technology, Business, Hospitality, or related field required
- Knowledge of implementing hardware and software in the hospitality industry required
- Previous IT/systems leadership experience
- Experience with C# or other .NET Languages (Preferred)
- Knowledge of Point of Sale Extended Markup Language (POSXML)
- Proven experience in configuring, maintaining and supporting technology systems, such as POS systems and digital ordering platforms
- Experience installing Kitchen Display Units (KDU’s)
- Effective problem solver with strong attention to detail.
- A disciplined approach to priority setting.
- High-energy, self-motivated, action orientation, positive and humble attitude, flexible, hard-working, high level of integrity.
- Willingness to participate in Nest Visitation: Travel to work in-store for a shift 1-2 times per year.
